Jeff Cormier and his Dallas family were among those who ordered gifts that didn't arrive.
He had three separate UPS packages — including two for which he paid extra for expedited shipping — delayed.
"I've had to apologize to three different people when I thought I had everything wrapped up and good to go way before," Cormier said.
He and his wife are celebrating their baby daughter's first Christmas and flew in his grandmother from Ohio to join them. Her gift, a customized iPhone cover with a photo of her new great-granddaughter, didn't come in time for Christmas.
"My wife and I had our presents to open. Our daughter had her presents to open. And my grandma, she didn't have anything to open," Cormier said.