In Washington, President Barack Obama, first lady Michelle Obama, Vice President Joe Biden and wife Jill Biden walked out to the White House's South Lawn for a moment of silence at 8:46 a.m. — the time the first plane struck the south tower in New York. Another jetliner struck the Pentagon at 9:37 a.m.
"Our hearts still ache for the futures snatched away, the lives that might have been," Obama said.
A moment of silence was also held at the U.S. Capitol.
In New York, loved ones milled around the memorial site, making rubbings of names, putting flowers by the names of victims and weeping, arm-in-arm. Former Gov. George Pataki, New Jersey Gov. Chris Christie and others were in attendance. As with last year, no politicians spoke. Mayor Michael Bloomberg watched the ceremony for his final time in office.
Carol Eckna recalled the contagious laugh of her son, Paul Robert Eckna, who was killed in the north tower.
"Just yesterday, you were 28," she said. "Today, you are 40. You are forever young. Dad and I are proud to be your parents."
The anniversary arrived amid changes at the Flight 93 National Memorial in Shanksville, where construction started Tuesday on a new visitor center. On Wednesday, the families of the passengers and crew aboard United Flight 93 recalled their loved ones as heroes for their unselfish and quick actions. The plane was hijacked with the likely goal of crashing it into the White House or Capitol, but passengers tried to overwhelm the attackers and the plane crashed into the field. All aboard died.
"In a period of 22 minutes, our loved ones made history," said Gordon Felt, president of the Families of Flight 93, whose brother, Edward, was a passenger.
Outside Washington, hundreds of people gathered for a short, simple ceremony at an Arlington County plaza three miles from the Pentagon. First responders from the county were among the first on the scene that day.
Fire Chief James Schwartz said ceremonies like Wednesday's — which featured an honor guard and a moment of silence— serve as a reminder of why first responders spend so much time preparing for disaster.
"I've often said this has been the fastest 12 years of my life," Schwartz said. "But if you are a surviving family member, I'd imagine this has been the longest 12 years of your life, because you're waking up every day with a hole in your heart."
Bloomberg also spoke at a remembrance service for the 84 Port Authority employees killed on Sept. 11 at St. Peter's Roman Catholic Church, in the shadow of where the World Trade Center once stood.
"On that terrible day, we were united in prayer and compassion for all of you who lost loved ones," the mayor said. "As we woke up this morning, our first thoughts were with you as well."
Dozens of family members and colleagues filled the pews as the Port Authority Police Pipes and Drums played during the posting of colors.
Around the world, thousands of volunteers pledged to do good deeds, honoring an anniversary that was designated a National Day of Service and Remembrance in 2009.