Dear Abby: Client is fed up with waiting on hairdresser

Dear Abby: After 10 years and good relations with my prior hairdresser, I switched to a new beautician. The shop is an hour closer to my home and less expensive. Both stylists do a great job, and I'm always pleased.

On my most recent visit to my new hairdresser, she was putting color on her first client of the day. I waited patiently for a half-hour past my scheduled appointment time. When she was done with that client, she asked me if I was in a hurry. Trying to be polite, I said, 'No, not really.' (I'm retired.) So she went into the back room and then outside with coffee and cigarettes in hand for a break. I was dumbfounded.

After waiting 15 more minutes, she finally took me. How should I handle this the next time I see her? Should I continue to see her? Should I speak up or just chalk it up that she was having a bad day? Your opinion, please.

— Hurry Up and Wait in West Virginia

Dear Hurry Up and Wait: An experienced hairdresser usually puts color on her first client and then, while the color is processing, starts her next one. Your mistake was not having told the stylist how you felt about being kept waiting for half an hour. Also, when asked if you would mind if she kept you waiting even longer, instead of being 'polite' and fuming, you should have been honest. Clear the air at your next appointment.