Redwood Credit Union’s online banking down several hours Monday

The "Follow This Story" feature will notify you when any articles related to this story are posted.

When you follow a story, the next time a related article is published — it could be days, weeks or months — you'll receive an email informing you of the update.

If you no longer want to follow a story, click the "Unfollow" link on that story. There's also an "Unfollow" link in every email notification we send you.

This tool is available only to subscribers; please make sure you're logged in if you want to follow a story.

Please note: This feature is available only to subscribers; make sure you're logged in if you want to follow a story.

Subscribe

A computer data transfer problem took Redwood Credit Union’s online and mobile banking services down for several hours Monday, the credit union said.

Cynthia Negri, chief operating officer for Redwood, said branch banking and ATMs still were working throughout the day, though there were “partial restrictions” on some transactions.

The credit union discovered a technical issue on one of its servers and decided to transfer data to another server, Negri said, but the process didn’t go as smoothly as had hoped.

“It took longer than we wished that it would have, so it’s definitely been an inconvenience” for customers, Negri said. “We apologize for that.”

Technical staff expected to have all services online Monday evening. The problem apparently was fixed at about 10:40 p.m. Monday.

Show Comment

Our Network

Sonoma Index-Tribune
Petaluma Argus Courier
North Bay Business Journal
Sonoma Magazine
Bite Club Eats
La Prensa Sonoma
Emerald Report
Spirited Magazine